Our animal helpline is on hand to take initial reports of animal neglect and to offer sound advice to people with concerns about domestic, farm or wild animals.

As well as assigning jobs for our inspectors and animal rescue officers to attend, the animal helpline team provide reliable advice to tens of thousands of people every year.

Whether you’re fretting about foxes, concerned about cats or worried about water voles, our team are equipped to offer you support to ensure the welfare of an animal until we can assist further.

Operating Hours

Our helpline is open from 8am to 8pm, every day of the year.

Animals need help every single day – and our animal helpline team are on-hand to answer the call.

But, before you pick up the phone, we receive thousands of calls every single week, and often these calls can be for animals that don't actually need our help.

To ensure that we are available for those animals that do need our help, please visit our contact us page to see if you can find the advice you need.

Did you know our animal helpline is completely confidential?

If you are reporting a cruelty or mistreatment issue and are worried about being identified – don’t be. Our team can treat the information you provide with absolute confidence.

If it is injured wildlife or serious concerns about the way an individual is treating an animal, our animal helpline should be your first port of call.