Scottish SPCA Complaints Procedure

At the Scottish SPCA we welcome any feedback you may have about our services as this helps us to develop as a charity, giving us the chance to monitor and improve our services.

We are sorry if you feel that you need to make a complaint, the following information will help you understand our complaints procedure.

How do I make a service complaint?

Complaints can be made in the following ways:

Online

You can email your complaint to us by using our online form.

Alternatively, you can email your complaint to complaints@scottishspca.org

In writing

You can send a letter to our complaint team at:

Scottish SPCA
Kingseat Road
Halbeath
Dunfermline
KY11 8RY

By Phone

You can raise your complaint on the phone by speaking to our team on 03000 999 999.

For more information on our Complaints Procedure, please click here.